Enabling air travel with oxygen in Europe

Inform the airline about your oxygen needs

Travelling with medical oxygen?

  • Send a Medical Form, signed by a physician, at least 3 days before travelling to the airline’s Medical Assistance or Costumer Service Team.
  • Give notice at least 48 hours prior the departure that you need to travel with on-board oxygen.
  • Brig a copy of the Medical Form of the Airline dully signed, together with your ticket, to the airport.

Medical Forms inform airlines about the special requirements necessary to accept passengers. In the case of on-board oxygen of on-board use of an oxygen concentrator, passengers are requested to present their medical clearance before flying.

Specify and book the equipment you need

While booking your flight, you can apply for special assistance to move about the airport. You need to request this service at least 48 hours prior to departure to your airline or travel agent, who will then pre-notify the airport of your request.

If you do not receive a confirmation from the airlines of the special assistance you need, contact your airline or travel agent to check with them if special assistance is available at the airport of departure and destination, and ask them to send you a confirmation of the special assistance you need. If special assistance is not available you may need to make alternative arrangements.

Avoid last-minute confusions

You need to provide correct and clear information about the portable medical equipment you will use during your flight.

Airports are responsible for the progress of passengers through the airport until they are seated in cabin, and for handling luggage. The provision of medical services on the ground is not the responsibility of the airport.

At the airport, you will go through the following services:

  1. checking inCheck-in Counter: Ground airline staff or subcontractor of the airline. The staff will have received pre-notification that you are approved for the flight – only if you have sent the Medical Form at least 48 hours prior to departure.

  2. special counterSpecial Service Counter: Airport staff or airport subcontractor. Following your booking request at least 48 hours prior to debate, your airline or travel agent is responsible to pre-notify airport special service staff to transport you and your handling luggage, together with your POC free of charge, to your cabin seat.

  3. securitySecurity checks: Show your signed Medical Form to inform security staff that you are approved to move around the airport with a POC or pre-ordered medical oxygen.
    If security staff request you to switch off your POC or to stop Medical Oxygen Delivery, inform them that this is the same as asking you to stop breathing and there is no existing regulation that requires you to do so!

  4. airplaneAirplane: Airline staff will be pre-notified of your POC use or need for medical oxygen. Most airlines want you to share in the costs for on-board oxygen service and these costs can vary from one airline to the next. Therefore check with your travel agency before booking.
    If security staff request you to switch off your POC or to stop Medical Oxygen Delivery, inform them that this is the same as asking you to stop breathing and there is no existing regulation that requires you to do so!

The way from the plane to the arrival hall works similarly as during departure, just often without another security check.

There are very few cases where you can easily find a way to refill you POB directly upon arrival (such as at the airport medical center or at a pharmacy).

In case you require medical oxygen, make sure that someone is waiting for you at the arrival hall with a filled oxygen bottle.

aegean

aerlingus

aeroflot

air france

airbaltic

airmalta

altialia

Austrian

britishairways

brussels airlines

bulgaria

croatia airlines

czech airlines

easyjet

finnair

iberia

icelandair logo

KLM

lot

lufthansa

luxair

ryanair

sas

swiss

TAP

tarom

turkish airlines

vueling

wizz